Privacy Policy

Level collects certain data about you when you provide us with information. You are under no statutory or contractual obligation to provide us with any information and we will only do this if you provide us with consent to do so.

This includes:

  • questions, queries or feedback you leave, including your email address if you send an email to Level
  • Your IP address, and details of which web browser you used. This is purely to improve our website and is not linked to any other personal details you may choose to submit.

This helps us to:

  • respond to any feedback you send us, if you've asked us to
  • provide you with information about our services if you would like it
  • improve the content and usability of our website


How long do we hold your data for?

Non-active data is deleted from our systems after a period of 7 years.


Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can't guarantee the security of your data in transit to our website.

Any data you transmit over the internet is at your own risk.


Our Commitment to Information Security

Level is an ISO27001:2017 certified company. This means we operate an Information Security Management System (ISMS). An ISMS is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process. Our ISMS is independently audited and certified to the globally recognised ISO standard.


Disclosing your information

We won't share your information with any other organisations for marketing, market research or commercial purposes.

We will only pass on your personal information if we have a legal obligation to do so.

We only store information you have submitted and consented to.


Your rights

Your rights as an individual entitle you to find out what information we hold about you and if required delete or ask us not to use any of the information we collect. This is more commonly referred to as subject access. Please visit the ICO website for more information on your rights. 

Please note – We are required by law to establish a lawful basis for processing the information you consent to send us. The information we request from you is the minimum we require in order to provide the above services and it is on those grounds that we are satisfied that there is no other reasonable way to achieve the above services.

If you have any concerns or queries about the data we hold about you, please e-mail and we will be happy to provide you with further information.