RPA is out. Cue the intelligence revolution.
In the red corner, it’s robotics: helping processes to work faster.
In the blue corner, we have cognitive automation: helping people to work better.
Understanding the difference
Both are forms of automation, but organisations that fail to understand the difference between simple robotics and AI-driven applications risk missing out on the simple power of intelligent services to transform their business.
If you want to automate unpredictable or complex tasks that require the human touch, Robotic Process Automation (RPA) simply won’t cut it. This type of automation is perfect for repetitive tasks which can be broken down into a simple set of click-and keystroke rules - but it cannot cope with surprises.
So while RPA is great for chores such as data entry and invoice generation, it is fundamentally unsuited to tasks that involve making complex decisions with potentially multiple outcomes. In contrast, cognitive automation thinks for itself. It draws on all information and policies that apply to the situation at hand, to make quick, accurate, and consistent decisions completely in line with company policy.
“Transforming businesses by helping people work better”
Don’t be fooled
The speed at which RPA can interact with business systems might give the impression that it integrates with them. It doesn’t. Take a straightforward task such as revoking a former employee’s access rights. A robot would open one system after another, logging in and out each time to remove the employee from each individually. That’s not improving the existing business processes, it’s just speeding them up.
The smart method would be to make one change that takes effect across all systems. The robot doesn’t know how to do that, but the Level platform does.
Download the free Level whitepaper:
It's time to take the robot out of the human
Everyday business consists of low-value, robotic and resource-intensive tasks that are rarely stimulating or engaging for employees. What if those tasks could be intelligently automated, releasing that resource back to the business?
Level 'Ask' applications can help. We think it's time to take the robot out of the human.
By Jane Allan - Head of Marketing, Level Global